Dabbawallahs of Mumbai

Here is a nice presentation on the Dabbawallahs of Mumbai. A motely of determined, passionate, sincere and hardworking people can deliver 6 sigma quality service, rain or shine. They may be uneducated but compensate with their attitudes & behaviours. A shining example of "what they dont teach you at Harvard....."

http://docs.google.com/Presentation?id=ddgjbvf3_40hrcv9tdx