Schneider India HR Services Team Wins ‘Shared Services Organization Network Award’

 “Customer First” philosophy of HR Services India team at Schneider Electric, has won them the coveted ‘2013 Shared Services Organization Network Award’.

The glittering awards ceremony was a part of the 16th Annual Asian Shared Services Outsourcing Week (SSON) meet in Singapore held from 2-5 September, 2013. On behalf of the India team Bryan Chong, Senior Director, Global HR Services received the plaque in presence of 400 attendees from over 16 countries.

Shared Services Outsourcing Network (SSON)

The awards honour, recognize and promote both captive and outsourced shared services that demonstrate winning practices. Schneider Electric was recognized by this international forum for ‘Customer Service Excellence’ category.  The awards showcased our Voice of Internal Customer programme practised by the HR Services team in India which captures the thoughts of employees at every stage of the Employee Life Cycle(See the Total Employee Experience model). An eminent panel of international judges recognized the programme as one of the Best Practices and awarded Schneider Electric India, HR Services second in the category. Wipro was adjudged the winner in this category.

The awards form the industry's benchmark in terms of best practice and business excellence and the entries were judged by a panel of leading industry experts including;

• Goh Kim Lee, Senior Director SBS Finance Asia Pacific, Philips Electronics 
• GV Prasad, CEO, AXA Business Services
• Jocelyn Nguyen, General Manager Shared Services, International SOS
• Irina Chernousenko, Director Shared Services Transformation, Coca-Cola Far East 
• Alice Ling Wan Wan, Head of HR Shared Service Centre, Maybank

 An elated Bryan shared his thoughts from the awards night, “I am delighted and honoured to receive this award on behalf of the HR Services team in India. Our presence and winning this coveted award has been an excellent employer branding opportunity for Schneider Electric in Singapore. The team in India have every reason to be proud as this year the number of contenders for this award has been four times more as compared to last year.”

“You have made all of us proud”, said Ernesto Prado, VP HR Performance & Customer Service, as he congratulated the team.  

Applauding the efforts, Ramesh Ranjan, Vice President – HR Services said, “This is an award to the TEAM and would not have been possible without the efforts of all team members and support from the larger HR community. I believe that this recognition and award will spur us to raise the bar of Service levels to our stakeholders to greater heights.”

More details of this program can be seen @  http://www.ssweekasia.com/Default.aspx