Mark Murphy in his book “Hiring for Attitude,” he says that
46% of newly hired employees will fail within 18 months, attributed mainly to
non-technical or non-skill related items. Research shows that most employees
are fired for non-skill related items. The truth of the matter is that we often
hire for skill, and most often fire for attitude.
Attitude is to do with the way you think about something and
therefore affects your behaviour, how you approach challenges, decision making
etc. From research and observation, talent plays a much smaller role in the
success someone has compared to their attitude.
"Nothing can stop the man with the right mental attitude from achieving his goal; noting on earth can help the man with the wrong mental attitude."— W. W. Ziege
This does not prove that attitude is more important than
skill or other Candidate Metrics; rather, that attitude should be looked at as
equal to the rest of the candidate’s attributes and even higher as we go up the
hierarchy.
Most recruiters focus on a candidate’s experience – skills.
Most recruiting processes drive transactional behavior – “Let me know what you
think of this resume” and they do not focus on a complete understanding of an
individual’s multiple dimensions.
The 4 Dimensions to be assessed :
Skills/Experience - Does the candidate have the
training/education to do the job?
Competency - Does the candidate have the ability/behaviors to do the job?
Attitude - Has the candidate shown they want to do the job?
Culture Fit - Does the candidate do the job the way the
company does or wants to?
Skill & Competency MUST be matched with Attitude & Culture.
Skill determines fit for the function, Competency determines fit for the job, Attitude determines fit for the career, Culture determines fit for the company.
In another study it was found that when a person suceeds in a high
profile job, 85% of the times it is because of his attitude and only 15% of the
times because of smartness or knowledge of facts and figures. Surprisingly,
almost 100% of our education expenses and time go to learn facts and figures
which account only for 15% in success at work and life.
Truly, attitude defines the altitude and attitude makes all
the difference in pursuit of excellence.
I have seen many Hiring Managers and Leaders falling a prey
to this Talent Mania only to realise their folly very soon. I have always felt
that Talent/Skills/Competency can be acquired overtime and even in a very short
period but Attitude / Culture is something which is hard to acquire. Attitude
is something that is nurtured over the years and takes enormous effort and time
to change over time. There fore it is better to hire someone who is high on
attitude & even a bit less on Talent, rather than hiring someone high on
Talent but low on attitude.
Everybody looks at sportstars, musicians, artists etc and say - Wow! what an amazing talent, I wish i could possess that kind of talent. People often confuse themselves with the thought that excellence is all about talent. However, excellence is not about talent alone. In fact a major portion of excellence has nothing to do with talent. Beyond a certain point, talent or ability is the most useless virtue to possess. It is what you do with that talent that counts. Beyond a point, it is attitude that counts way more than talent.
It has been observed that even the most talented people in
this world have not been able to achieve what they were supposed to achieve. This
is because the moment they faced a road block, did not know what to do. Earlier
it was talent that solved problems for them. But beyond a certain point when
you reach a certain level, it is your attitude that counts. Once an individual
is in the top league, the importance of talent fades away. This is because,
others present in the top league also possess the same talent. So whats the
difference? The difference here is Attitude. An individual succeeds when he/she
has the right attitude, the right work ethic and of course the passion to
perform. Talent might open the first door, might open the second door, but will
not open all subsequent doors. So to achieve anything in life, it is very important
to have the right attitude and passion to do well.
Here
is a very thought provoking speech by renowned Sports Commentator – Harsha Bogle
speaking on Talent while addressing the students of IIM-Ahmedabad.
The
best part about the video is when Harsha was successfully able to explain the
importance of failure in life. It’s not a bad thing to fail in life, but the
most important thing is: one bounces back from the failure and achieves the
height of success again.
The
right attitude often results in employees proactively developing the skills
they need for their particular role and mastering them.
As
per study of William James at Harvard University, “The greatest discovery of
this generation is: human beings can alter their lives by altering their
attitude.”
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